Support Service Advisor

Webrecruit for Family Action

Join Relate at Family Action as a Support Service Advisor, providing vital guidance and support to clients in a remote role.

Last checked on July 1, 2026. We may earn a commission when you click through.

The part-time, remote nature of this role makes it appealing for those looking to balance other commitments. However, the temporary contract may deter those seeking long-term stability.

✓ Flexible remote work ✓ Part-time hours available ✓ Opportunity to make a difference

Support Service Advisor

Webrecruit for Family Action

United Kingdom

Updated 10 days ago

The part-time, remote nature of this role makes it appealing for those looking to balance other commitments. However, the temporary contract may deter those seeking long-term stability.

Remote Part-Time £24k–£25k/yr

Summary

The Support Service Advisor role at Family Action offers part-time, remote work focused on customer support, with a salary and homeworking allowance. It's ideal for compassionate individuals seeking meaningful work.

About the company

Family Action supports individuals and families in need, focusing on mental health and relationship issues.

Role highlights

Remote working opportunity
Part-time hours (20 hours per week)
Temporary contract for one year
Salary includes homeworking allowance
Focus on delivering outstanding customer service

Pros

+ Flexible remote work
+ Part-time hours available
+ Opportunity to make a difference
+ Supportive work environment
+ Homeworking allowance included

Watch out

− Temporary contract for only one year
− Part-time hours may limit income
− Entry-level position with potential for limited advancement
− Emotional demands of the role
− Remote work may feel isolating for some

Best for

This position is best suited for compassionate individuals seeking part-time work in customer service with a focus on social impact.

Full review

This role offers join a dedicated team at Family Action, focused on supporting clients through challenging times. With a **salary of £24,206 FTE**, plus a **£480 homeworking allowance**, the compensation is reasonable for part-time work. The remote nature of the position allows for flexibility, ttractive for those balancing other commitments. However, the **temporary one-year contract** may not appeal to everyone, particularly those seeking long-term employment. the emotional demands of serving individuals in need can be taxing, necessitating resilience and strong interpersonal skills. It's crucial for potential candidates to reflect on their readiness for such challenges. According to Family Action's site, the organisation emphasises a supportive work culture, which is vital in helping employees manage their roles effectively. Overall, while this role is commendable for those passionate about customer service, it may not provide the stability some job seekers require.

This role is thrive in a supportive, remote environment and wish to impact people's lives positively.